Return / Refund / Exchange
At Atlas Jacket, we offer leather products in the finest leather at the highest standard. Our collection represents many months of research and product testing. We are confident that our products will last several decades.
Leather is a natural, durable, & flexible material. Each hide is unique with individual characteristics which may be visible on our products. These features may include small leather scars, creases, or variations in color, which are not manufacturing defects. Manufacturing defects include rivets, locks, and other hardware pieces found on our products.
How to Exchange an Item
Please return the item you wish to exchange and place a new order for the replacement item.Please send your returns to:
116 Easty St
Phillip, Australian Capital Territory 2606
REMEMBER! Do not ship the item back before the request is approved from us.
- To complete your return, we require a receipt or proof of purchase along with a photo of your received product.
- Please do not send your purchase back to the manufacturer without our instructions.
- Refund/exchange will not be acceptable for any item not in its original condition, damaged or missing parts for reasons not due to our error
- You will be responsible for paying shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
- You will need to provide a valid tracking number in case of return has been allowed
- $20 restocking fee may apply per item on the refund! Please note that this $20 charge is for the storage warehouse and part of our contract and therefore it cannot be abolished
- The refund process usually takes up to 14 Business days after the initiating of the refund.
- In case of a return, the customer has to pay for the shipping. However, if the exchange is because of a damaged product, we will replace it at our cost.
- Customized products are not eligible for refund or exchange.
Incorrect Orders or Damaged Products
If a product is shipped incorrectly or arrives damaged, we will replace the item or accept a return of that item and provide a full refund.
Size And Fitting Issue:
You must first check sizing before ordering any product from our website store. In case the size is not accurate (runs small or big) kindly, send an email to our customer service team at email@example.com (within 48 hours). It is also requested to mention the reason why you’d like to return the product.
Color Change Or Defective Piece:
If you received item(s) that is different or has any kind of defect, kindly inform us by emailing at firstname.lastname@example.org with your product images. This policy is valid for 48 hours after receiving the product. We can’t offer a refund or exchange if the customer fails to inform us within the mentioned period.
Please understand we have an automated system were your order goes directly to our manufacturer and they start making your jacket immediately, If you need to cancel your order, please email us immediately and we will try to assist you, but we can't guarantee that that will be possible. However, you can always message us immediately after receiving your order to return it.
We recognize that there are times that you may need to return an item for a specific reason due to size, color or preference. Our return policy on leather goods allows you to return new and unused products within 30 days of purchase for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Before you return the item,
please contact us at email@example.com for further assistance